Used Spas Warranty

This warranty applies to USED spas only. 

Electrical Equipment and Plumbing – 90 days 

Total Hot Tubs warrant all major spa components – specifically, the pumps, the heater, air blower and the control system – against malfunction arising from defects in materials and workmanship, for a period of 90 days to the customer. Includes replacement of component or parts necessary for repair and labour cost. Leaks from pump unions are expressly excluded from the warranty. 

Performance 

The customer must report any discovered fault to Total Hot Tubs within 10 days. A company representative will then diagnose the fault over the telephone and may suggest many possible solutions for the customer to attempt. If after these suggestions fail to resolve the fault, we will then send out an engineer. If an engineer is sent out, payment of a call out/travel charge will be required from the customer if beyond 28 days from delivery date. Payment of the call out/travel charge is necessary before an engineer will be sent out. If the engineer determines that any fault is not covered under this warranty, the customer will be solely responsible for the cost of any parts and the engineers onsite labour charge. 

Exclusions 

Part-exchange hot tubs are limited to a 28 day warranty from date of delivery. 

All warranties hereunder are void if the spa has been subject to chemical misuse or chemical imbalances, alterations or modifications not authorised by Total Hot Tubs, attempts to repair the spa not authorised by us, incorrect use of the spa including but not limited to running the spa dry or filling the spa up incorrectly, electrical installation by a non- qualified electrician, ice in the spa, incorrect winter preparation, or commercial use. No part of the spa is warranted against chemical damage. This includes but is not limited to deposits of limescale on the spa shell or on spa components. Correct chemical use is the sole responsibility of the customer. 

This warranty does not cover damage arising from the use of unauthorised sanitisers such as tri- chlor, acids, calcium hypochlorite, sodium hypochlorite, peroxides, any sanitizing chemical that may remain undissolved on the spa surface. 

This used spa warranty does not cover, filter, headrests, covers, jets, spa shell or spa structure. 

Disclaimer 

Total Hot Tubs will not be liable for loss of use of the spa, or any incidental expenses incurred because of the repair or replacement of the electrical equipment and plumbing. This includes but is not limited to permanent decking or surroundings, flooring, any other fixtures, chemical loss, water loss or filter loss. 

All warranties apply from the date the spa is delivered to the customer.